Frequently Asked Questions
Everything you need to know about your next ride with Biket Hillcrest.
What is the standard shipping time for bikes and accessories?
We typically process orders within 1-2 business days. Standard shipping for accessories takes 3-5 days, while full bicycle assemblies may take 7-10 business days depending on your location.
Do the bicycles come fully assembled?
To ensure safe transit, bikes are shipped 85% assembled. You will need to install the front wheel, handlebars, pedals, and seat. We include all necessary tools and a step-by-step guide in the box.
What is your return policy for cycling gear?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for safety reasons, helmets must be returned with all tags and seals intact.
Do you offer professional bike fitting services?
Yes, we provide virtual fitting consultations for online customers and in-person professional fitting at our Hillcrest showroom to ensure you have the most ergonomic riding experience.
What kind of warranty comes with a Biket Hillcrest frame?
All our frames come with a limited lifetime warranty against manufacturing defects. Components and suspension parts are covered by their respective manufacturer warranties, typically ranging from 1 to 2 years.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international cycling enthusiasts in the near future.